Frequently asked questions
Games, purchases, bonuses and giveaways.
What do I get when I buy a game?
The product page shows the game or digital content, delivery format, price, any included free game and coins. Only products marked with a free bonus include an extra game.
Where are my games after payment?
Open Account → My Games after payment is confirmed. Purchased content and included bonuses appear there. Contact support with your order number if a confirmed purchase is missing.
What happens if I cancel checkout?
Your cart is kept. Open your order to retry while its reservation is valid. If it has expired, review your cart to get a new total and availability check.
Will my game progress be saved?
Built-in games keep a local recovery copy and sync progress to your account when you are online. Progress belongs to the purchased game version. If another device has newer progress, reload before syncing.
What are 2DollarFun Coins?
Coins are non-cash promotional credits, not money. Their use for giveaway entries depends on the rules and availability for your account and location.
When does a giveaway close?
Check its official rules. A capped giveaway can close when the stated entry or participant limit is reached, or at the deadline, whichever comes first. An account with multiple tickets counts once toward a participant limit. Closure does not automatically select a winner.
Do purchases or entries guarantee a prize?
No. Prizes are never guaranteed. Check the official rules, eligibility and free-entry information for each giveaway.
Can I request a refund or get help?
Read the Refund policy and contact support from your account. Include your order number so the team can look into your request.